Privacy policy.
Effective Date: June 19, 2025
At CEO ME LLC, operated by Dr. Jamila Banks LMFT, your privacy, confidentiality, and trust are paramount. We understand the sensitive nature of the therapeutic relationship and the unique need for discretion among our discerning clientele. This Privacy Policy outlines how we collect, use, protect, and handle your Protected Health Information (PHI) and other personal data in compliance with ethical standards and applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).
1. Our Commitment to Your Privacy
We are committed to maintaining the highest standards of privacy and confidentiality in all aspects of our practice. This policy reflects our dedication to safeguarding your personal and health information, ensuring your peace of mind while engaging in our services.
2. Information We Collect
We collect information necessary to provide effective therapeutic services, manage your care, and operate our practice. This may include:
Identifiable Information: Name, address, phone number, email address, date of birth.
Health Information: Medical history, mental health history, diagnoses, treatment plans, progress notes, and other information related to your physical and mental health.
Payment Information: Billing address, credit card details, insurance policy information (if applicable).
Referral Information: Details provided by referring professionals (e.g., wealth managers, attorneys, physicians), with your explicit consent.
Website Usage Data: Information collected automatically when you visit our website (ceomellc.com), such as IP address, browser type, pages viewed, and access times. This helps us improve our website and services.
3. How We Use Your Information
Your information is used solely for the following purposes:
Providing Therapeutic Services: To deliver high-quality, personalized marriage and family therapy, individual counseling, and executive coaching.
Scheduling and Communication: To schedule appointments, send reminders, and communicate with you regarding your care.
Billing and Payment: To process payments for services rendered, manage insurance claims (if applicable), and ensure accurate financial records.
Care Coordination: To coordinate care with other healthcare professionals or trusted advisors (e.g., wealth managers, attorneys), only with your explicit written consent.
Internal Operations: For clinical supervision (maintaining anonymity where appropriate), quality improvement, and general business administration.
Legal and Ethical Compliance: To comply with legal obligations, ethical guidelines, and professional standards.
Website Improvement: To analyze website traffic and user behavior to enhance user experience and functionality.
4. How We Share and Disclose Your Information
CEO ME LLC maintains strict confidentiality regarding your information. We do not sell or rent your personal information to third parties for marketing purposes. Your information may be shared only under specific, limited circumstances:
With Your Consent: We will obtain your explicit written consent before disclosing your information to any third party for purposes not directly related to your treatment or billing. This is especially important for coordination with other professionals you work with.
For Treatment: We may share information with other healthcare providers involved in your care, with your consent, to ensure coordinated and comprehensive treatment.
For Payment: Information may be shared with insurance companies or billing services to process claims and payments.
For Healthcare Operations: For activities necessary to run our practice, such as quality assessment, training, and legal counsel.
Legal and Ethical Mandates:
Duty to Warn/Protect: If there is a serious and imminent threat of harm to yourself or others.
Child or Elder Abuse: If we suspect child abuse, elder abuse, or dependent adult abuse, as required by law.
Court Orders: If legally mandated by a valid court order.
Professional Supervision: For clinical supervision purposes, ensuring the highest quality of care, with identifying information anonymized where possible.
Business Associates: We may share information with trusted third-party service providers (e.g., secure electronic health record systems, billing services) who assist us in operating our practice. These "Business Associates" are contractually obligated to protect your information and adhere to HIPAA privacy and security rules.
5. Data Security
We implement robust security measures to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction. These measures include:
Secure Electronic Health Records (EHR) System: Utilizing HIPAA-compliant, encrypted EHR systems for all client records.
Encryption: Using encryption technologies for data transmission and storage where appropriate.
Access Controls: Restricting access to client information to authorized personnel only.
Physical Security: Maintaining secure physical storage for any paper records.
Staff Training: Regularly training our staff on privacy protocols and data security best practices.
Secure Communication Channels: Advising on and utilizing secure methods for sensitive electronic communications.
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights Regarding Your Information
You have specific rights concerning your Protected Health Information:
Right to Access: You have the right to inspect and obtain a copy of your health and billing records. Requests must be made in writing.
Right to Amend: If you believe that your health information is incorrect or incomplete, you have the right to request an amendment. We may deny your request under certain circumstances, but we will provide a written explanation.
Right to an Accounting of Disclosures: You have the right to request a list of certain disclosures of your health information made by us.
Right to Request Restrictions: You have the right to request a restriction or limitation on the health information we use or disclose about you for treatment, payment, or healthcare operations. We are not required to agree to all requests for restrictions, but we will consider them carefully.
Right to Request Confidential Communications: You have the right to request that we communicate with you about health matters in a certain way or at a certain location (e.g., by email to a private address, or by calling only your mobile phone). We will accommodate reasonable requests.
Right to a Paper Copy of This Notice: You have the right to receive a paper copy of this Privacy Policy upon request.
To exercise any of these rights, please contact us using the information provided in Section 9.
7. Cookies and Website Tracking
Our website, ceomellc.com, may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.
8. Third-Party Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
CEO ME LLC reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact:
Dr. Jamila Banks, LMFT
CEO ME LLC
Website: ceomellc.com
Email: info@ceomellc.com
If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services.